Frequently Asked Questions (FAQ)


General

What is Print on Demand?

Print on Demand means that every product is made especially for you after your order is placed. We do not keep stock, which helps reduce waste and overproduction while ensuring every item is freshly produced.

Because your item is custom-produced just for you, we kindly ask you to review your order carefully before completing your purchase.

Why does production take time?

Since every item is made specifically for each customer, production begins only after your order has been confirmed. This process usually takes a few business days before shipping.

Why are your products made to order?

Our made-to-order approach allows us to offer unique designs while reducing unnecessary inventory and minimizing environmental waste.

Orders

Can I change or cancel my order?

Because production starts shortly after an order is placed, please double-check your order before completing checkout.

If you need to make changes or cancel your order, contact us as soon as possible. If production has not yet started, we may be able to help. Once production begins, changes or cancellations are no longer possible.

Can I change my shipping address?

If your order has not entered production or shipping, we may be able to update your address. Please contact us immediately after placing your order.

I entered the wrong size or color. Can I exchange it?

Since every item is produced specifically for each customer, we cannot offer exchanges for incorrect sizes, colors, or products selected by the customer.

Please carefully review the size guide and product details before placing your order.

How do I know which size to choose?

Every product includes a detailed size chart. We strongly recommend checking the measurements before ordering, as sizing may vary between products.

Returns & Refunds

Can I return my order?

Because every product is custom-made specifically for you, we do not accept returns for:

  • Wrong size ordered
  • Change of mind
  • Incorrect color selected
  • Ordering the wrong product
  • Buyer's remorse

We strongly encourage all customers to carefully review their order before completing checkout.

When can I receive a refund or replacement?

We will gladly provide a replacement or refund if:

  • Your item arrives damaged.
  • Your item has a manufacturing defect.
  • You receive the wrong item.
  • Your package is confirmed lost during shipping.

Please contact us within 7 days of delivery and include clear photos showing the issue.

My item arrived damaged. What should I do?

Please contact us as soon as possible with:

  • Your order number
  • Photos of the damaged product
  • Photos of the packaging (if applicable)

We'll investigate the issue and arrange a replacement or refund if the claim is approved.

My package is lost. What happens?

If your package is confirmed lost by the shipping carrier, we'll gladly send you a replacement or issue a refund.

What if my package says "Delivered" but I didn't receive it?

Please first check with neighbors or your local carrier. If you still cannot locate the package, contact us and we'll help investigate the situation.

Do you refund shipping costs?

Shipping costs are generally non-refundable unless the issue was caused by our error or the carrier.

Shipping

How long does shipping take?

Production usually takes 2–7 business days.

Once your item has been completed, it will be shipped immediately

Shipping times depend on your destination and carrier. Estimated delivery times are shown during checkout but may vary during busy seasons.

Why isn't my order shipped immediately?

Unlike traditional retailers, we don't store pre-made inventory.

Each garment is printed, inspected, packaged, and prepared specifically for your order before shipping.

Do you ship internationally? 

Yes. We ship to many countries worldwide.

Shipping times and costs vary depending on the destination.

Will I receive tracking information?

Yes. Once your order has been shipped, you'll receive an email containing your tracking number.

My tracking hasn't updated

Tracking information may take 24-72 hours to update after shipment.

If they are no updates after several days, contact us and will investigate.

Why is my order delayed? 

Occasionally delays may occur because of:

  • High order volumes
  • Public holidays
  • Customs inspections
  • Carrier delays
  • Severe weather

We appreciate your patience and understanding.

Will I have to pay customs fees?

International orders may be subject to customs duties, VAT, or import taxes depending on your country's regulations. These charges are the responsibility of the customer.

Products

Are your products high quality?

Yes. We work with trusted production partners and use high-quality printing techniques designed for long-lasting results.

Will the print fade?

With proper care, our prints are designed to remain vibrant for a long time.

Please follow the washing instructions included with your garment.

Why do colors look slightly different?

Actual product colors may vary slightly due to monitor settings, lighting conditions, and the printing process.

Are all products identical?

Because every item is individually produced, slight variations in print placement or color may occur. These small differences are normal and make each item unique.

Care Instructions

How should I wash my clothing?

To help your garments last longer:

  • Wash inside out.
  • Wash cold (30°C / 86°F).
  • Use mild detergent.
  • Do not bleach.
  • Do not dry clean unless stated.
  • Tumble dry on low or air dry.
  • Do not iron directly on the printed design.

Payments

Which payment methods do you accept?

We accept the payment methods displayed during checkout, including major credit/debit cards and other secure payment options available in your region.

Is my payment secure?

Yes. All payments are securely processed through Shopify's encrypted payment system.

Contact

I still have a question.

If you can't find the answer you're looking for, feel free to contact our customer support at support@nrexora.co

We'll be happy to help as quickly as possible.